eCommerce Insiders
Introducing the eCommerce Insiders podcast, your backstage pass to the digital marketplace revolution!
Join your dynamic hosts, Mark Hebblewhite and occasionally Jana Stojisavljevic as they navigate the exhilarating landscape of online business, social media, marketing, web tools and website optimization. With a wealth of experience under their belts, this trio of industry insiders is eager to unveil the secrets behind creating an eCommerce empire.
Tune in for electrifying conversations, innovative strategies, and invaluable nuggets of wisdom tailored to both aspiring entrepreneurs and established business moguls. No matter your background, you'll walk away from each episode equipped with powerful tools to skyrocket your online venture.
Don't miss a beat of this thrilling ride! Subscribe to the eCommerce Insiders podcast at https://podcast.upment.com and discover more about the creators behind the mic at https://www.upment.com. Fasten your seatbelts and prepare for an unforgettable journey into the heart of eCommerce success!
eCommerce Insiders
Measuring and Improving Customer Experience: Key Metrics and Techniques
Providing a great customer experience is essential for businesses to succeed in today's highly competitive marketplace. To ensure that they are meeting their customers' expectations, businesses need to measure and analyse customer experience metrics regularly. This involves collecting feedback from customers, identifying areas that need improvement, and implementing strategies to enhance the customer experience.
This article will explore the key metrics and techniques businesses can use to measure and improve customer experience. It will cover topics such as customer satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), and other essential metrics. Additionally, the article will highlight various techniques businesses can use to improve customer experience, including personalization, customer service, product, and service quality, and more.
Overall, this podcast aims to provide businesses with a comprehensive guide to measuring and improving customer experience, equipping them with the tools and strategies they need to provide exceptional service and gain a competitive edge in their industry.
We would love to hear your feedback on our episodes and any questions you may have about eCommerce, branding, and marketing. Please leave your comments on our channel and we will do our best to address them in future episodes.
Thank you for tuning in and we look forward to continuing this journey with you.
If you would like to have a chat about your business, do contact me on:
If you would like to be a guest on the show, feel free in emailing me: mark@upment.com
- To learn more about my company, please visit Upment.com