In this episode of eCommerce Insiders, host Mark explores the art of upselling and cross-selling. These techniques can be a great way to increase revenue, but they need to be executed properly to avoid alienating customers. Mark shares the dos and don'ts of upselling and cross-selling, as well as techniques for making the process effective and personalized for each customer. He also offers tips for handling objections and rejection in a positive and constructive way.
To learn more about eCommerce strategies and how to improve your business, be sure to tune in to future episodes of eCommerce Insiders. And if you have any questions or feedback, don't hesitate to reach out to us. Thanks for listening!
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